Self Service User Guide: Part 8: Ticket Orders

Section Contents:

8.0 My Account > Ticket Orders

8.1 Ticket Ordering

8.2 Ticket Payment

8.3 Ticket Confirmation

 

8.0 My Account > Ticket Orders

Ticketing is a three-stage process: Ordering; Payment; and Confirmation.

8.1 Ticket Ordering

Tickets for all events hosted by the society can be ordered via the specific event on our web site. Tickets for physical events, such as our AGM and summer outing, may also be obtained by post, as advertised in our journal. An order form is usually supplied for this purpose, but tickets may also be requested by letter to the Membership Secretary.

Some events, such as our monthly talks, require payment at the door and advance ticketing may not be available.

Some events may have a cut-off date and time for ticket orders for administrative purposes and any orders received after this may be discounted.

Members and users should log into their accounts before navigating to the event pages and ordering any tickets and user registration is required by non-members before they can order any tickets.

All ticket orders are recorded under My Account > Ticket Orders. Here members and users can view details of their ticket orders in order of purchase.

The selected payment type and status of each ticket is displayed: Pending (where we are awaiting payment); Completed (where payment is received or not required) or Cancelled (where you no longer require the ticket).

Members and users are unable to make any cancellations or changes to their ticket orders. These should be requested by email from the membership Secretary.

The online order form requires completion of postal address in all cases and asks for attendee names and membership number (where applicable). At present there is no auto fill so please complete all the requested information.

An attendance list will be compiled from the information provided when tickets are ordered, so please notify us of any changes in advance of the event.

For tickets ordered online an automated acknowledgement email will be sent to the member or user and, where any payment is required, appropriate payment instructions will be included.

Where a ticket is ordered by post and we have no email address, the member or user will receive a letter confirming their booking.

Where an automated email has not been received you can confirm that we have received your order by looking in My Account > Ticket Orders. Then go to Part 6: Making a Payment To Us and follow the instructions according to your payment option.

Ticket orders by email and post should contain the following information:

Name and postal address of person ordering the ticket(s)

  • Email address
  • Date of event
  • Type of ticket and quantity
  • Attendee name for each ticket

 

8.2 Ticket Payment

Where you have elected to pay direct using PayPal or by debit and credit card, you will be taken to the PayPal log in page.

For all other methods of payment you should refer to the instructions contained within the automated email or contained within the Payment Information Page.

Where you are competing a postal application, either by letter or with a printed order form, please enclose your cheque or arrange for payment before posting the order.

 

8.3 Ticket Confirmation

Ticket confirmation will usually be issued by email, to the member or user’s registered email address. We do not issue physical tickets and we only post ticket confirmations where a member does not have email.

Where a member or user has ordered multiple tickets these will be reserved in the names provided but only one confirmation email will be sent.

 

[Page last updated 01/10/2021]