Self Service User Guide: Part 10: Help and Troubleshooting

Section Contents:

10.1 Forgotten Password

10.2 Legacy Web Site Password

10.3 Security Warnings

10.4 Missing Emails

10.5 Downloadable Forms and Documents

10.6 Frequently Asked Questions

 

10.1 Forgotten Password 

If you have forgotten your password use the Reset Password facility. An email link will be sent for you to reset your password. When using this facility please ensure that you enter your registered email address. The must be used within 60 minutes, after which you will need to repeat the process. 

Contact the Membership Secretary for further assistance.

 

10.2 Legacy Site Password

The access credentials for our old (Legacy) site are different to your email address and password used to access our main site. Logged in members can find the relevant log in information here.

 

10.3 Security Warnings

Some members have reported security warnings, which were caused by the security certificate not being applied comprehensively, but the site is secure, and you can safely go through the warning to the Advanced button and then follow the link to the site from there. We are currently working to rectify this.

 

10.4 Missing Emails 

Some members have reported that our automated emails are not being received. When you first register to our site or subscribe to a membership, certain important messages are generated which can be missed if your mail service identifies them as spam. Please check in your spam/junk mailbox. You may need to go into your mail settings and whitelist our email addresses noreply@isle-of-wight-fhs.co.uk and mailer@managedcloudhostingemail.com as safe senders.

 

10.5 Downloadable Forms and Documents

These are currently located on our Membership Information Page.

 

10.6 Frequently Asked Questions

Whilst this guide is intended to be comprehensive there may be times when you can not find the answer that you are looking for. Some of the more common questions are answered in our separate FAQ page.

 

[Page last updated 01/10/2021]